How to humanise pharmaceutical learning
Posted on Apr 18, 2017
Games & gamification
An expert-led webinar will challenge the pharmaceutical industry to revisit the concept of patient centricity in digital learning to inspire empathy and enhance engagement across its entire workforce.
The live session on Wednesday, May 10th at 2.30pm (BST) will offer practical advice and real-life examples of maximising patient centricity in pharmaceutical Learning & Development (L&D) strategies.
Dr Smart argues that the full potential of patient centricity to deliver better value for the industry will only be realised if all employees, including those in non-customer facing roles, are part of the culture shift.
The webinar will look at how creative and person-centred approaches in digital learning can humanise the patient experience to improve engagement and achieve better outcomes.
Julie Wedgwood, Head of Learning Design at Sponge will be joining the session to share her extensive experience on digital learning design.
Pharmaceutical professionals will learn:
- How empathy can create a patient-centric culture in pharma learning
- Why going digital is about adding more emotion, not less
- Where technology is opening up new opportunities to bring the patient experience to life
- Which digital learning approaches work best to engage, excite and empower employees
Sponge is one of Europe’s leading providers of digital learning programmes, working with some of the biggest pharma companies including Roche, GSK, Novo Nordisk and AstraZeneca.
It is free to register for the webinar.