Retail Rework is a 5 part video series that pinpoints 5 ways to equip your retail workforce for success in today’s changing sector. In this golden age of consumer choice, retail associates are more important than ever before.
Each video balances bottom line business needs with the challenges facing frontline store associates.
Onboarding and talent
Sponge’s Liam O’Meara looks at how to get retail associates up to speed quickly and keep talent in the business.
Sales and product knowledge
Julie Wedgwood, Head of Learning Strategy at Sponge looks at how to close the employee knowledge gap in retail.
Mobile and microlearning
As retail becomes more agile, Charlotte Bryce of Sponge looks at how to make sure learning solutions meets the needs of busy retail associates.
Safety and security
How to rethink retail safety, compliance and ethics training with Katie Hall, Senior Learning Designer, Sponge
Customer service and experience
How to strengthen customer service skills and empower store associate to keep customers coming back, with Sponge’s Liam O’Meara.
Download our workforce training guide and put the lessons from Retail Rework into action in your business.
You may also be interested in
When you focus on three of the most important areas of retail onboarding, you can ensure the strategy tackles your biggest challenges by identifying priorities.
Charlotte Bryce looks at how store associates are being under-estimated in the fight against retail’s biggest challenges
Customer experience is the new differentiator in retail with in-store colleagues at the forefront of delivering it. Charlotte Bryce reports on how learning reinforcement gives your people the knowledge they need for success.
Rapid delivery of bespoke content
Our off-the-shelf content is fully customisable but, if you're looking for a more bespoke learning solution, we’re offering rapid turnaround. We’ll work in partnership with you to create a 20 minute custom built elearning module in a 2 week timeframe. Contact us to discuss your learning needs and our pricing structure.Contact